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CUSTOMER SERVICES

With its complete sales and after-sales service network, it produces excellent equipment and provides special customized solutions...

About Demag services
For perfect performance right from the star

In today's climate, you must be able to expect more of modern injection moulding technology than just pro- ductivity. You need the confidence that your investment will pay off quickly and reliably, from the very first day and over the years irrespective of the demands you place on it. We assume responsibility for ensuring this with a whole range of technical services including our hotline, spare parts service, our training team, and our network of highly skilled service engineers.We look forward to having the opportunity to prove all this to you at Sumitomo (SHI) Demag!

Technical Consluting
Initial warranty service

ErgoCheck – the safety standards authority for your machines:

We check your machine thoroughly, at regular intervals or at your request. ErgoCheck checks all quality-relevant process parameters, giving you and your customers safety.

Our 24-hour hotline is available for you at night and on weekends

Hotline service

We support you via phone. From Monday until Friday via our service line from 7:30 a.m. to 5:00 p.m. (free of charge).Monday until Friday from 5:30 p.m. until 7:30 a.m., excluding bank holidays.

Professional competence guaranteed

Be it by telephone or with you on site: When you need help you will be looked after by highly-trained service specialists who are capable of solving any kind of technical problem competently and quickly. Actually, this is the most natural thing in the world – at any rate with Sumitomo (SHI) Demag.

Maintenance

Integrated maintenance indication

The maintenance rules are integrated in the control system, which will show an indication when the time comes. This gives much easier way to the maintenance people to follow and will not skip out.

Spare parts

International spare parts logistics

High storage capacity, great flexibility, close-knit logistics network

Quickest possible processing, shortest possible supply times

Training Centre
Cloud Training
Tutorial 3:Ejector

Course outline

Parameter setting of ejector forward/backward

The zero datum setting of the ejector

Explanation for switch off in end position

Setting of ejector multiple stroke

Setting of ejector stroke A and ejector stroke B

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Coaching service
Demag Training Program 2022
Learn more
Equipment upgrade
Software upgrade
Retrofit
Injection unit
Cylinder insulation
Voice of Customers

Exhibition Activities

News

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